How To Making Calls And Receiving Calls In Business

Making calls

1. Identify the purpose of the call

2. Confirm the name and number of the person to be contacted

3. Make contact with the person

4. Communicate information to achieve the purpose of the call

5. Project a positive image of yourself and your organisation

Receiving calls

1. Answer the phone according to your organisation's procedures

2. Project a positive image of yourself and your organisation

3. Identify the caller, where they are calling from and what they need

4. Provide accurate and up-to-date information whilst protecting confidentiality and security

5. Transfer calls where requested

6. Take and relay messages according to the caller's needs

Reference: https://tools.skillsforhealth.org.uk