How to Providing The Best Serve to Consumers

Customers or consumers have attitudes and behaviors vary in mensikapi something, then you need to pay attention and understand it well. You have to have his own way that can be used as a benchmark in customer service, because of unfavorable attitudes will affect the results of the services provided.

Attitude can you give depends on the condition or situation when dealing directly with customers or consumers from the beginning to the end, following the attitude you should look in serving customers or consumers.

1.      Giving customers the opportunity to speak

You should provide the opportunity in advance to the customer or the customer's express wishes. In this case you should be able to listen and try to understand their wants and needs well, so it does not happen any information that can lead to misunderstanding

2.      Listen closely

During your customers express their opinions should be heard and listened to fine any point raised customer. You are expected to avoid movements that may offend customers, especially body movements considered impolite

3.      Not interrupting

Before the customer is finished speaking, you should not cut or interrupted. Try to respond to customers if it really had finished speaking in accordance with the wishes and needs.

4.      Ask a question

If there are things that are unclear or incomplete, you can ask questions. Submission of questions to the customer do if the customer had finished speaking. Filing with the language question should be kind, polite, brief and clear.

5.      Do not get upset and do not be easily offended

Sometimes a customer was acting outside the limits. But in this case you are expected not to offend customers, both in a manner of speaking, attitude and tone. In addition, you are expected not easily upset against customers tempered. Try to remain patient in the serve.

6.      Do not argue with the customer

If there are things that are less approved, try to provide an explanation in a polite way. You are expected not to argue or give an argument that can not be accepted by the customer.

7.      Keep the attitude of polite, friendly, and always play it cool

While serving a customer or a consumer, you are expected to provide and demonstrate politeness and hospitality. In addition emotion also must remain under control and always play it cool in the face of less favorable customer.

8.      Do not handle things that are not authority

An employee should not handle things that are not the work or responsibility. Submit tasks to employees who are entitled, so there is no mistake in giving information.

9.      And be attentive and attitude to help

Customers who come to your company's place of business or in principle they want to be helped. Therefore, give utmost attention and show that you really want to help.

Reference: http://tukarpikiran.net/begini-sikap-dalam-melayani-pelanggan-anda/